13/11/2025
AI, collaboration, and customer care — that’s DHL’s new direction.
The logistics leader says it’s strengthening ties between its forwarding and supply chain arms, while keeping both independent. Expect faster clearance times, more automation, and continued focus on people.
💡 Get the full briefing article here: https://www.ajot.com/insights/full/ai-no-plans-to-merge-dhl-forwarding-and-supply-chain-units