Receivables Info

Receivables Info Receivables Info is the debt collection community’s trusted resource for news, podcasts, webinars, and other information

06/07/2026

AI is generating excitement across the receivables industry, but what supports it?

In this short clip, Prince Matharu explains why AI and data must work together.
“Once we implement agentic AI with rationale, then absolutely the data becomes, it is sort of that one-two punch.”

Without strong data foundations, AI cannot deliver sustainable improvements in contact rates or liquidation.

Watch the full episode here: https://zurl.co/s1AFB

06/07/2026

A surprising point Jason Hinkle made in this short clip is that some of the best leadership advice is also the simplest.

He encourages people entering the industry to seek counsel, ask questions, and learn from the mistakes others have already made. That kind of mindset can shorten the learning curve, strengthen decision-making, and help build a better industry overall.

He also shares a perspective that stands out: if he helps someone else improve, the entire industry improves with them.

Watch the full episode here: https://zurl.co/tEv7V

What is one piece of advice that helped shape your career?

06/06/2026

What if AI doesn’t replace collections teams but creates an entirely new way of operating?

In this clip, Adam Parks introduces the idea of AI as the “seventh use case” of debt collection, while Michael Lamm brings it back to reality: people powered by technology is the model that actually works.

That’s a powerful shift in thinking for anyone focused on operational efficiency, AI adoption, and the future of the collections workforce.

Do you see AI as a tool or a completely new operating model?

Watch the full episode here: https://zurl.co/Knc7f

What makes customer service in payments stand out when so much of the industry looks the same?In this Receivables Webina...
06/05/2026

What makes customer service in payments stand out when so much of the industry looks the same?

In this Receivables Webinar, Adam Parks is joined by Jason Hinkle of Shepherd Outsourcing and Anthony Faldetta of Eliteserv Inc. for a practical conversation about digital collections, payment processing, trust, and client experience.

Jason explains, “It’s critical to have better people than we’ve had in the past.” Anthony adds, “Anybody could process a payment, anybody can send out a letter, anybody can collect on debt.”

The real differentiator is how providers communicate, respond, and solve problems when it matters most.

Watch the full episode here: https://zurl.co/0Wrpf

06/04/2026

AI in collections sounds simple until you plan for what comes next. In this clip, Mike Walsh from EXL explains why customer-facing AI requires ongoing support: “You’re going to have to maintain, adjust that technology constantly.” He also points out the staffing reality—“there are roles you will need to hire or outsource… especially as the technology evolves as, laws change…”

Watch the full webinar here: https://zurl.co/KlFA7

What’s your biggest concern with AI adoption right now—maintenance, compliance, or resourcing?

What happens when machine learning, behavioral analytics, and collections operations all come together?In the latest Rec...
06/04/2026

What happens when machine learning, behavioral analytics, and collections operations all come together?

In the latest Receivables Podcast episode, Ohad Samet, Founder of TrueAccord and CEO of TrueML, joins Adam Parks to discuss how AI is reshaping consumer engagement in collections.

One quote from the episode really stood out: “Every interaction becomes a new data point.”

The conversation dives into AI decision engines, consumer behavior trends, LLM-powered servicing, and the future of bot-to-bot communication in collections.

Watch the full episode here: https://zurl.co/TmIw4

06/02/2026

How quickly can you tell if your collections strategy is working?

In this webinar, Same Accounts, Different Results: The Collections Consistency Problem, sponsored by Kompato AI, Charlie Bonner of NCB Management Services explains why the first 15 to 30 days are critical. Within these days, performance signals start to emerge. Data begins to highlight which channels are effective, where engagement drops off, and how strategies should be adjusted.

For agencies and creditors, this is an important shift. Instead of relying on assumptions, decisions are increasingly driven by real data and early performance signals.

Watch the full video here: https://zurl.co/giDIZ

Is leadership development before promotion the missing step in building stronger teams?In this Career Path Podcast episo...
06/02/2026

Is leadership development before promotion the missing step in building stronger teams?

In this Career Path Podcast episode, Katalina Dawson talks with Shelby Morlock of Shepherd Outsourcing about why organizations should stop assuming great employees will automatically become great leaders.

As Shelby puts it, “High performance does not equal leadership capability.”
She also reminds us that “Leadership skills cannot be developed through just reading, research, and mentoring alone. They must be practiced.”

Watch or listen here: https://zurl.co/h25zM

And read the full article by Shelby Morlock here: https://zurl.co/lDxcb

We’ve seen some amazing lighters on desks… but how about on a mountain? At the beach? Poolside?This summer, take your Re...
06/01/2026

We’ve seen some amazing lighters on desks… but how about on a mountain? At the beach? Poolside?

This summer, take your Receivables Info lighter on an adventure and enter our Branded Lighter Photo Contest. Creativity and cool locations could win you big.

🏆 Categories: Best Picture, Coolest Place, Farthest Place

📅 Deadline: December 15

🎉 Winners announced at our Go-Kart Racing Tournament!

https://zurl.co/RgbBw

05/31/2026

AI can act faster than humans, but speed isn’t enough.

In this clip from the Receivables Podcast, Shantanu Gangal of Prodigal explains why AI actions must be explainable so teams, lenders, and customers can follow along. “You think of AI as a collaborator or colleague,” he says.

This is why intelligence layers and decision traceability matter.

Watch the full episode 👉 https://zurl.co/4Lano

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