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06/14/2026

What role does legal advocacy really play in the debt collection industry?

In this clip, John Bedard explains why ACA’s work matters so much when it comes to debt collection jurisprudence and how courts apply the FCRA, FDCPA, and TCPA across the country.

That may sound like a legal issue on the surface, but it has real operational impact. When agencies have more clarity in the law, they can build stronger compliance processes, train teams more effectively, and make better decisions across jurisdictions.

Watch the full webinar here: https://zurl.co/Mo0fT

How is your organization staying current on changing legal standards?

06/14/2026

Why is South Africa becoming such an important market for BPO and offshore collections?

In this short clip from Receivables Podcast, Saket Sahoo of Connect BPS explains how government support and labor market conditions are helping drive growth in South Africa’s outsourcing sector.

One line that stands out: “So when you have so much potential, think that's, you want to be where the growth is going to be over the next five, six, 10 years.”

For collection agencies, debt buyers, and creditors, this clip offers a practical look at how global BPO strategy for collections is evolving beyond cost savings and into long-term workforce planning.

Watch the full episode here: https://zurl.co/yiBZZ

What role do you think South Africa will play in the future of receivables outsourcing?

06/13/2026

Is AI in collections already creating problems—or are we still early?

John Bedard of Bedard Law Group shares an important perspective: the industry isn’t seeing a wave of complaints or regulatory action tied to AI yet. But that doesn’t mean everything is fine. The risk profile is already increasing, especially as more organizations adopt AI without fully aligned guardrails.

For agencies, creditors, and compliance leaders, this is a key takeaway. The time to think about risk management is before issues surface, not after.

Watch the full video here: https://zurl.co/sSkyj

A federal magistrate judge in Delaware has recommended summary judgment for Transworld Systems in a case involving both ...
06/12/2026

A federal magistrate judge in Delaware has recommended summary judgment for Transworld Systems in a case involving both TCPA and FDCPA claims.

The decision addresses two issues frequently litigated in the collections industry: what constitutes an automated telephone dialing system under current Third Circuit precedent and what evidence is sufficient to prove an FDCPA validation notice was sent.

The court concluded that the plaintiff failed to provide evidence supporting either claim and recommended judgment in favor of the debt collector.

Read the full analysis on Receivables Info: https://zurl.co/5D927

A Malaysian court has dismissed a RM9 million lawsuit filed by debt collection agency Trinity Advance against Indah Wate...
06/12/2026

A Malaysian court has dismissed a RM9 million lawsuit filed by debt collection agency Trinity Advance against Indah Water Konsortium (IWK).

The High Court found multiple contractual breaches, including issues relating to demand letters and supporting documentation. The court also allowed IWK's counterclaim and ordered Trinity Advance to pay RM806,925.

Read the complete story: https://zurl.co/JAkCt

Thailand’s finance sector may receive an unexpected boost from the government’s new Thai Help Thai Plus 60/40 subsidy pr...
06/12/2026

Thailand’s finance sector may receive an unexpected boost from the government’s new Thai Help Thai Plus 60/40 subsidy program.

The initiative provides eligible citizens with a monthly THB1,000 subsidy for four months, helping households manage rising living costs while encouraging consumer spending. Analysts believe the additional financial support could also improve borrowers’ ability to stay current on their debt obligations.

For finance companies, stronger repayment behavior may translate into better debt collection performance, lower delinquency rates, and healthier asset quality. With approximately 30 million people eligible to participate, the program is expected to have a broader reach than previous subsidy campaigns, creating positive momentum for lenders across Thailand’s financial services sector.

Read the full article on The Receivables Info: https://zurl.co/apY7E

South Africa’s eThekwini Municipality is under immense pressure after its recent debt collection report revealed R45 bil...
06/12/2026

South Africa’s eThekwini Municipality is under immense pressure after its recent debt collection report revealed R45 billion of outstanding debt.

The report shows that water accounts make up 42% of the total debt, while households collectively owe R34 billion. Municipal employees and government departments also contribute significantly to the growing debt burden.

ActionSA has questioned the municipality's recovery plan, stating that it lacks concrete solutions and accountability measures.

Read the complete breakdown: https://zurl.co/RN9Is

President Donald Trump has nominated former CFPB Deputy Director Brian Johnson to become the agency's next permanent dir...
06/11/2026

President Donald Trump has nominated former CFPB Deputy Director Brian Johnson to become the agency's next permanent director.

If confirmed by the Senate, Johnson would take over leadership of the Consumer Financial Protection Bureau during a period of significant change and ongoing debate about the agency's future role.

Find out what the nomination could mean for debt collectors, creditors, and the broader consumer finance industry in our latest article.

Read more at Receivables Info: https://zurl.co/NB6j1

A new report shows that more than 262,000 council tax accounts across Yorkshire, England, were in arrears during the 202...
06/11/2026

A new report shows that more than 262,000 council tax accounts across Yorkshire, England, were in arrears during the 2024-25 financial year, with outstanding balances totaling more than £258 million.

The figures arrive as the UK government prepares major reforms to council tax debt collection procedures. Planned changes include longer repayment periods before enforcement actions can escalate, caps on administrative fees, and a shift to 12 monthly payments by default.

Supporters say the reforms will help households avoid aggressive collection practices while still allowing local governments to recover needed revenue.

Read the full article to learn more about the changes and what they could mean for debt collection practices in the UK: https://zurl.co/uJhs9

06/11/2026

Are firms still increasing technology spending even as AI results face more scrutiny?

In this clip, Mark Naiman points to one of the most important data points in the discussion: “76% of the firms that were queried in this indicated that they planned on increasing technology spending.”

That makes this more than a conversation about AI adoption. It becomes a bigger leadership question about where firms are placing their bets, how they are prioritizing digital investment, and whether those decisions will hold if sentiment shifts next year.

Mark also notes, “I think that number's gonna change next year.”

Watch the full discussion: https://zurl.co/XLdVi

Do you expect technology spending to keep rising across the industry?

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