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09/27/2025

Larry Costa, President of Capital Management Services, says the SPOC process is one of the most effective ways to build borrower trust in mortgage servicing. It creates consistency, reduces confusion, and turns a compliance requirement into a relationship advantage.

How is your organization using SPOC to improve borrower communication?

Watch the full episode here: https://zurl.co/D5J8S

09/27/2025

When the CFPB finalized its medical debt rule, CDIA pushed back in court. Why? Because the rule directly contradicts the Fair Credit Reporting Act.

In this clip, Dan Smith of CDIA explains why compliance leaders had no choice but to challenge the rule—and what’s at stake if regulators can rewrite laws without Congress.

Watch the full video here and share your perspective: https://zurl.co/5NgXu

09/26/2025

Leadership transitions aren’t just about who takes the title next—they’re about preparing people to lead.

In this Receivables Podcast highlight, Brad Council of Slovin & Council, Co. explains why mentoring next generation attorneys is critical to building sustainable law firms. Giving young attorneys the right resources and perspective makes the entire profession stronger.

Watch the full clip here 👉 https://zurl.co/se34z

📊 Role of AI in Personalized Outreach💡 The TransUnion 2024 Debt Collection Industry Report highlights that 44% of compan...
09/26/2025

📊 Role of AI in Personalized Outreach

💡 The TransUnion 2024 Debt Collection Industry Report highlights that 44% of companies using AI leverage it to create personalized outreach strategies for better consumer engagement.

💡 Insight: Personalization improves consumer relationships and drives higher recovery rates.

📖 Learn more about AI-powered personalization at https://zurl.co/Khf8d.
📢 How are you using AI to tailor your outreach strategies? Let’s collaborate below!

Suggested Graphic: A pie chart showing AI use cases in personalized outreach.

What are the 7 Debt Relief Options that consumers face—and how can understanding them transform your approach to collect...
09/26/2025

What are the 7 Debt Relief Options that consumers face—and how can understanding them transform your approach to collections?

In this episode, Adam Parks sits down with Teresa Dodson of Greenbacks Consulting and Katalina Dawson of Branding Arc to discuss Consumer Psychology in Debt Relief.

Teresa shares: “The people that are in the do nothing category are just scared. They don’t know what to do.”

Katalina adds her personal experience: “Respect means the world. Even on a $12 balance, the way you’re treated changes everything.”

This conversation is packed with practical strategies you can apply right away. Don’t miss it—
watch here: https://zurl.co/zcjvg

09/25/2025

Why do AI voice agents feel natural in conversation?

In this short clip, Vrinda Gupta, CEO of Sequin, explains how voice AI works: speech is turned into text, processed by an LLM, converted back into text, and finally turned into speech again.

As she says: “Imagine if humans had to write everything down before responding—it would take forever. AI is doing it instantly.”

That speed is what makes voice AI usable in collections today.

Full episode 👉 https://zurl.co/o0XbU

Should medical debt stay on credit reports—or be removed entirely?In this episode of the Receivables Podcast, Adam Parks...
09/25/2025

Should medical debt stay on credit reports—or be removed entirely?

In this episode of the Receivables Podcast, Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of medical debt credit reporting, the Fair Credit Reporting Act compliance rules, and the controversial CFPB medical debt rule.

As Dan explains: “Any paid medical debt comes off the credit report, completely gone. Anything less than a year old doesn’t go on, and anything under $500 is excluded.”

This conversation goes deep into compliance, risk, and the future of credit reporting integrity. Don’t miss it.

👉 Watch the full episode here: https://zurl.co/i4Ptj

09/24/2025

When student loan balances were pulled from credit reports, it made borrowers appear more creditworthy than they really were.

As Dan Smith of Consumer Data Industry Association said, “It becomes blind. So the score is artificially inflated.”

Adam Parks noted, “It’s another artificial inflation, but of significant value… we’re talking about six figures.”

This led to more borrowing—but not necessarily more affordability.

Watch the full episode here: https://zurl.co/lTjaM

09/23/2025

Stephanie Eidelman explains why Women in Consumer Finance is more than networking: “It’s really about creating the conditions where women build real relationships and feel like they have a tribe that has their back.” Relationships and confidence drive results, and that’s true in every industry.

Watch the clip 👉 https://zurl.co/TKFWP

Why is the importance of accurate credit reporting so critical to lenders today?In this Receivables Podcast episode, Ada...
09/23/2025

Why is the importance of accurate credit reporting so critical to lenders today?

In this Receivables Podcast episode, Adam Parks talks with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), about the effects of removing data from credit reports and the unintended consequences of credit regulation.

As Dan explains, “Without the information in the reports, that score does not get developed.” He also warns, “If you start picking and choosing what should be on there, the lender is going to lose confidence in the underlying score number and the report itself.”

This is a must-listen for anyone in collections and financial services who wants to understand how data accuracy directly impacts credit availability.

Watch here: https://zurl.co/IGdmn

09/22/2025

What defines money in a world of blockchain and digital wallets?

Rob Grafrath joined the Receivables Podcast to share why he believes a “killer app” will unlock mainstream adoption of crypto in consumer payments—and why agencies should start preparing now.

Watch the clip here: https://zurl.co/Xk60N

09/21/2025

Diversification isn’t always about adding more clients — sometimes it’s about rethinking what your current team can do.

Larry Costa of Capital Management Services explains how moving experienced collectors into new service areas creates revenue stability and strengthens client partnerships.

Watch the short clip, then see the full discussion: https://zurl.co/SmQ76

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