**Career Opportunity!**
Intake and Scheduling Coordinator
LNS provides access to the spoken word to all members of the community by captioning live television broadcasts and events and preparing post-production captions for film and video. Working for LNS isn’t just about having a fulfilling job though; it’s a commitment to our community, the highest ethics and Gold Level sustainability. LNS is about a great way of life!
We are seeking to add to our team a person who can ensure timely responses and follow through with customers requesting service, taking in and processing all new jobs and events and assigning captioners to these events. Do you have a knack for communicating effectively with customers and co-workers? Do you have exceptional follow-through? Do you have a strong sense of ownership in the work that you do and take pride in managing all the little details? With LNS, it’s more than just putting in the time and effort. In everything we do we take pride in our reputation for being the best. Every day is about seeing opportunities and building best practices! We are a growing company. If you see yourself building a reputation in the captioning community and growing with us, then we want to hear from you!
Hours: Monday – Friday, 10am-5pm with the potential for increased hours.
Areas of Responsibilities include:
•Adding jobs to the client scheduling & billing system
•Working ahead to staff future client jobs and events
•Entering into the client scheduling system all events, shows and other activities
•Reaching out by phone to clients for schedule confirmations
•Contacting captioners for scheduling confirmation in a time-sensitive manner
•Working with Coordination Staff to ensure coverage of all events
•Sending out event info forms to client; inputting information into events as they comes in
•Working with Coordination Staff, clients, and upper management to finalize events
•Maintaining talent tracking for all events
•Acting as client point of contact for scheduling
•Providing backup for on-call coordinator for breaks and time away from the office
Requirements:
•Proven customer service skills
•Proven organizational skills; ability to prioritize workload
•Ability to communication effectively via phone, text and email in a consistently professional and timely manner
•Time Matters scheduling/billing software experience a plus
•College or community college degree. Certificate in office management is preferred.
Salary: $18.00/hour
We provide benefits including:
•Generous Flexible time off (FTO) – Paid
•Generous Holiday Pay
•Your birthday off – Paid!
•Health insurance – LNS pays half the monthly premium
•Dental/vision insurance – employee funded
•125 plan Flex-Spending Plan for pre-tax healthcare and child-care expenses, among many other health-related expenses
•401(k)
•Continued education/certification reimbursement
•Tri-Met passes are subsidized by LNS
•Long-term disability insurance
•Life insurance
Send resumes to
[email protected].
LNS Captioning is an EEO/AA Employer.