07/10/2025
"𝘈 𝘴𝘪𝘮𝘱𝘭𝘦 𝘩𝘢𝘯𝘥𝘸𝘳𝘪𝘵𝘵𝘦𝘯 𝘤𝘢𝘳𝘥 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘦𝘥 𝘮𝘦 𝘪𝘯𝘵𝘰 𝘢 10-𝘺𝘦𝘢𝘳 𝘣𝘳𝘢𝘯𝘥 𝘢𝘮𝘣𝘢𝘴𝘴𝘢𝘥𝘰𝘳."
That's what my guest David Baer shared in our latest podcast conversation.
Years ago, he dined at Mario Batali's NYC restaurant Otto. Good food, nice atmosphere, solid service.
But what happened next was brilliant.
Days later, David received a handwritten note in the mail from his server. She recalled specific details about his meal and experience.
The restaurant had quietly purchased his mailing address from AmEx just to send this unexpected touch.
The card itself probably cost less than $2.
But that small investment transformed David from a one-time guest into both a loyal patron and a vocal advocate. He's shared this story countless times over the past decade.
That's the true power of strategic client retention.
While most businesses pour money into expensive lead generation, the smartest ones focus on keeping and growing their best customers through simple, systematic touchpoints.
In our latest From the Trenches episode, David reveals exactly how to build these retention systems into your business.
He shares the frameworks he's used to help companies slash customer churn and create raving fans.
Listen to the episode now >> https://fromthetrenchespodcast.com/episode/david-baer/