09/16/2026
Thursday afternoon. The panel change on Elm Street turns into a full service upgrade.
Your best tech's already on another job, so you send Marcus; six months in, sharp, but nowhere near ready to run this alone.
Nobody decided to run it this way. The schedule got tight and he was who was free.
There's no line in your shop between green and ready. Just a feeling, held in whoever trained him last.
It mostly holds. Until the job that doesn't.
A written path fixes it: what a tech can run alone, and what still needs backup.
Marcus still goes to Elm Street. He just goes knowing exactly where he stands, because you already do.