12/12/2025
Answering the phone properly has become a rare skill in sales.
Why?
Maybe it’s a lack of confidence—assuming the call won’t turn into a deal.
Maybe it’s the belief that it’s “just another transfer” to parts or service.
Maybe you’re answering calls because no one else will, and frustration replaces focus.
Or maybe it’s the hard truth:
You don’t yet have the skill to sell over the phone—and you haven’t committed to training it.
Sometimes it’s not effort. It’s preparation.
Too many distractions. Too many excuses. Not enough reps.
But here’s the shift:
What if you were confident?
What if you were skilled?
What if you were prepared before the phone rang?
That call wouldn’t feel like an interruption.
It would feel like an opportunity.
Sales doesn’t start on the lot.
It starts with how you answer the phone.
If your phone skills aren’t where they should be, fix it.
Train it. Practice it. Take ownership of it.
Because the ones willing to answer the phone correctly…
are the ones who separate themselves from everyone else.
Hustle beats talent—every time
