Auto Service Leader

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When business gets busy, most owners have the same instinct."We need another person."Maybe.But maybe not.One of the bigg...
09/16/2026

When business gets busy, most owners have the same instinct.

"We need another person."

Maybe.

But maybe not.

One of the biggest insights from my conversation with Adam Preusser wasn't about hiring.

It was about clarity.

Early on, Adam and his business partner weren't operating from an org chart.

There weren't departments.

There weren't formal leadership roles.

As Adam put it:

"There was a point where everybody was doing everything."

That works ...

Until it doesn't.

The mistake many growing businesses make is adding people before they've separated responsibilities.

So instead of solving the problem ...

They simply give another person a confusing job.

Adam's advice is surprisingly simple:

Before you hire someone new ...

List everything you do in a week.

Then ask:

Which of these actually requires me as the owner?

Everything else?

It's a candidate for ownership by someone else.

That's how leverage is created.

Not by adding people.

By creating clarity.

Growth rarely stalls because owners stop working hard.

It stalls because everyone is still working on everything.

The businesses that scale aren't always the ones with the most people.

They're the ones where everyone knows exactly what they're responsible for.

09/16/2026

Growth comes from opportunity.

Jason Smith says that, if you're looking to expand, look for the right opportunities in your market—don't chase specific, arbitrary numbers.

Ability gets attention. Structure keeps it alive.
09/16/2026

Ability gets attention. Structure keeps it alive.

48 hours.For months, this has been an idea.A speaker list.An agenda.A hundred conversations.A thousand details.Today, we...
09/15/2026

48 hours.

For months, this has been an idea.

A speaker list.

An agenda.

A hundred conversations.

A thousand details.

Today, we arrived in Dallas.

And suddenly, it feels very real.

In 48 hours, registration opens for the first Auto Service Leader Conference.

The people we’ve been writing about, interviewing, learning from, and building this around will start walking through those doors.

Shop owners.

Operators.

Leaders.

Partners.

People coming from different businesses, different markets, and different experiences—but all showing up for the same reason:

To get better.

That’s what I’m most excited about.

Not simply the sessions.

Not simply the speakers.

The room.

The conversations.

The ideas that get challenged.

The questions that get asked.

The one thing somebody hears this week that changes what they do when they get home.

We’ve spent a long time building this.

Now it’s almost time to see what happens when everybody gets here.

48 hours.

Who’s ready?

Let’s grow together.

Accountability has a branding problem.For a lot of people, the word feels heavy.Micromanagement.Criticism.Punishment.But...
09/15/2026

Accountability has a branding problem.

For a lot of people, the word feels heavy.

Micromanagement.

Criticism.

Punishment.

But the best operators we've interviewed don't see it that way.

They see accountability as protection.

Protection for the team.

Protection for the customer.

Protection for the culture they're working so hard to build.

That was one of the biggest shifts Reggie Stewart made as he rebuilt his business.

Instead of viewing accountability as something leaders did to people, he began seeing it as something leaders did for people.

Because without accountability ...

Standards become optional.

Communication gets inconsistent.

Negativity spreads.

And eventually, your best employees start wondering why they're the only ones carrying the standard.

Reggie put it simply: "If you let one person lower the standard, eventually everybody feels it."

That line stuck with me.

The highest-performing cultures aren't built because everyone is perfect.

They're built because everyone knows the standard matters.

And they trust leadership to protect it consistently.

That's what accountability is really for.

Not punishment.

Protection.

09/15/2026

Don't expect more out of others than yourself.

Jay Huh explains how he approach his team expectations.

Today’s Tip: Growth Lives on the Other Side of InconvenienceEvery business owner has a list of things they've been putti...
09/15/2026

Today’s Tip: Growth Lives on the Other Side of Inconvenience

Every business owner has a list of things they've been putting off.

A difficult conversation. A broken process. A leadership change. An investment that feels risky.

The temptation is to wait until the timing is better.

But Brian Sump has learned that the biggest leaps in a business often come from the moments you'd rather avoid.

“Inconvenient is the enemy of great.”

When one of his longtime leaders left the company, Brian's team could have focused on simply replacing him. Instead, they used the disruption to rethink systems, automate responsibilities, improve training, and build a stronger organization than they had before.

If there's something you've been avoiding because it's uncomfortable or inconvenient, ask yourself one question:

Could this be the very thing my business needs to grow?

Read the full story of Brian’s leadership journey in Issue 11 (available as a digital edition), and hear more from him on the Hub.

In three days, we're putting some of the best operators and leaders we know into one room.So I have a question:What's th...
09/14/2026

In three days, we're putting some of the best operators and leaders we know into one room.

So I have a question:

What's the one problem in your business you'd most like help solving right now?

Hiring?

Profitability?

Leadership?

Culture?

Customer retention?

Getting yourself out of the day-to-day?

Managing managers?

Growth?

Succession?

Something completely different?

Drop it in the comments.

There's a very good chance someone coming to Dallas has already fought that battle.

And won.

Three days.

Be there. Be a leader.

Let’s grow together.

The fastest way to weaken a referral conversation is to ask for the referral too soon.John Miller didn’t build Fifth Gea...
09/14/2026

The fastest way to weaken a referral conversation is to ask for the referral too soon.

John Miller didn’t build Fifth Gear Automotive’s network by walking into local shops with a pitch.

He showed up with a box of bagels.

Introduced himself.

Asked questions.

And learned about the businesses around him.

What work did they enjoy?

What repairs did they avoid?

Where were they short on equipment, staffing or expertise?

What problems could Fifth Gear help them solve?

John wasn’t trying to collect leads.

He was trying to become useful.

That distinction matters.

A transactional approach asks:

“Can you send us work?”

A relationship-first approach asks:

“How can we help you take better care of your customers?”

Over time, the shops around Fifth Gear began to understand what the company did well.

They saw that John was consistent.

They saw that his team could handle work they preferred not to take on.

And they learned that customers sent to Fifth Gear would be treated professionally and respectfully.

The referrals came later.

Not because John had the perfect pitch.

Because trust had time to develop.

That’s the part many owners rush.

They introduce themselves once.

Ask for business.

Then disappear when nothing happens immediately.

But strong referral relationships are built through repeated positive interactions.

Consistency matters more than charisma.

Curiosity matters more than selling.

And showing up matters more than having the perfect script.

The goal is not to convince another shop to send you customers.

The goal is to become the resource they think of when a customer needs help they cannot provide.

Start with one shop this week.

Introduce yourself.

Ask about their business.

Listen for the problem you may be able to solve.

Comment PARTNERS and we’ll send you the Referral Partner Tracker & Outreach Planner.

09/14/2026

Do partnerships work?

Nicole and Nick Jones are emphatic: Yes ... but with caveats.

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Saint Louis Park, MN
55426

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