
09/27/2025
"To the Applebee’s team in Summersville, WV… thank you.
This past weekend, my husband and I were driving home to Beckley after the worst three days of our lives.
Our precious 6-week-old baby girl had been flown to Children’s Hospital in Pittsburgh on Wednesday. By Saturday morning… she was gone. 💔 We hadn’t even known she was so ill until then.
On the way home, exhausted and broken, we stopped at Applebee’s — the first real food we’d had since Friday. My in-laws were back home trying to quietly move baby things into storage so we wouldn’t have to face them right away.
We sat at the bar, trying to keep it together. But I couldn’t. I went into the bathroom and completely broke down. One of your managers just happened to be there. She didn’t rush me. She didn’t dismiss me. She simply let me cry, listened, and comforted me.
Not long after, another manager came to our table, hugged me, and offered condolences. And when it was time to leave, instead of a bill, we got a handwritten note saying our lunch was covered. The bartender hugged me too.
I can’t remember their names — grief is a blur — but I will never forget their compassion. In the darkest moment of my life, three strangers gave me light. 🌹
Applebee’s, please know you have angels on your team in Summersville. Their kindness will live in my heart forever." 🙏
[Heidi Rubin]