Heavy Machinery

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My wife has been waging an all out war against hard water stains, especially when we lived in Hawai'i. She has trained m...
06/10/2026

My wife has been waging an all out war against hard water stains, especially when we lived in Hawai'i. She has trained me to squeegee water off our glass shower enclosure after showers and to wipe beads of water off bathroom and kitchen counters. She has used various commercial and homemade concoctions to combat these insidious hard water stains but it has been a losing battle...until perhaps now.

Having moved to the Texas Hill Country where the water hardness level is between 14.4-18 grains per gallon, we knew we had a challenge at hand. With the Hill Country sitting on limestones and with hard water resulting from water percolating through deposits of limestone and chalk which are largely made up of calcium and magnesium carbonates, we resolved to tackle the main culprit...hard water itself. So I got on the Interweb and researched requirements for our household, what control valves to look for, solicited feedback from neighbors who've installed water softeners, and then finally on to Yelp to narrow my search for a trustworthy and quality company to install our water softener system.

My research led me to Lone Star Water Services. I contacted Garrett months before we moved into our new construction home and in doing so, was able to take advantage of 2018 discounts for the system with 32k grain (suitable for households of up to 4 people) Water Softener with Clack valves, Carbon Filter and Reverse Osmosis (RO). Our builder for some reason was unable to drill a hole about 1" in diameter through the countertop for the RO spigot so Garrett provided some recommended plumbers who can perform the job. However, after getting seemingly outrageous quotes of up to $250 for no more than a 5-minute job to drill an inch hole through a quartz countertop, we opted to forgo the RO system and Garrett understood and adjusted the price.

When it came time for the installation, Garrett remained flexible with our tight schedule and he installed the system in no time flat. In addition to the Water Softener, Carbon Filter, and Salt basin, he installed a water shutoff valve (to easily shutoff all water going into the house while allowing the sprinkler system to remain active) as well as a soft water spigot for using soft water to wash vehicles with.

All in all, a very pleasant and stress free experience dealing with Garrett. Professional, responsive, thorough, and friendly, we would not hesitate to highly recommend him to family, friends and neighbors.

Notes:
- Fleck, Clack and Autotrol valves are the most popular non-proprietary valves (unlike Culligan or Kinetico which uses proprietary parts). Lone Star sells Clack systems but can install Fleck systems normally available online
- The water softener can use potassium chloride pellets instead of salt for those highly sensitive to or concerned about salt intake. Potassium Chloride is a lot more expensive than salt pellets, however, and there's a miniscule amount of salt that gets into the soft water that it's negligible.
- We had a soft water loop installed by the builder making the installation a snap. For those without a soft water loop, the installation would be lengthier and more involved. Make sure there's a power source where your soft water loop is.
- For planning purposes, a 50-lb bag of salt lasts about a month and the salt basin we have holds up to 3 50-lb bags of salt.

If you are in the market for a whole house water softner call Lonestar ! I got multiple bids and lonestar was up front d...
06/10/2026

If you are in the market for a whole house water softner call Lonestar ! I got multiple bids and lonestar was up front did not try to up sale me on equipment and was reasonably priced compared to other bids I received . I worked with Garrett over the phone got a technician Russell to come out and within 4 days had my system up and running they also guarantee and service equipment for first 5 years ! Dont waste your time on other companies and i recommend lonestar water for anyone in the market for a softner. I'd like to thank Russell and Jacob for the install came out great!

I received a confirmation call from Rayne the night before to set up the time bracket for installation. The day of, I re...
06/10/2026

I received a confirmation call from Rayne the night before to set up the time bracket for installation. The day of, I received another call from Rayne to notify me that the technician was available to stop by earlier and if I'd be home. (Imagine that). Unfortunately I was still in route home and I couldn't arrive any sooner than the scheduled. Thoughtful of them nevertheless.

Like clockwork, Anthony the Rayne technician arrived. Mind you he was at my doorstep within a minute of the appointment. Anthony was quite friendly and professional. He explained the work that was to be done and asked if I had any questions. I didn't and went upstairs to let him work. Later my wife arrived home and he answered all her questions and when asked place the faucet in a particular location, he gladly installed it to without hesitation.

Anthony needed to stop by a local hardware store for supplies and he apologized for the inconvenience. Once he returned, again Anthony apologized for the delay (truly a professional). Ge completed the job, explained the functions. Rayne was kind enough to provide several bags of salt, and Anthony gave us a breakdown of the benefits of using a fine grained salt(easier dissolved) instead of a pellet salt.

To boot, Anthony said that if we have any issues with the system to call them first before a plumber. He said " we can come out to diagnose the problem first". Doing so would save us money in the event the problem is covered by the warranty.

And with that Anthony was gone. Thanks Dan and Anthony for the dedication. I highly recommend them.

Rayne Water Conditioning was recommended by my wife's co worker. He is known to be very thorough and my wife trust his r...
06/10/2026

Rayne Water Conditioning was recommended by my wife's co worker. He is known to be very thorough and my wife trust his recommendations. I couldn't be more happy with choosing Rayne. Firstly Dan was easygoing and easy to talk to. After placing the order, my wife and I changed our mind and decided to choose a different Rayne product. A simple text to Dan and it was done.

I received a confirmation call from Rayne the night before to set up the time bracket for installation. The day of, I received another call from Rayne to notify me that the technician was available to stop by earlier and if I'd be home. (Imagine that). Unfortunately I was still in route home and I couldn't arrive any sooner than the scheduled. Thoughtful of them nevertheless.

Like clockwork, Anthony the Rayne technician arrived. Mind you he was at my doorstep within a minute of the appointment. Anthony was quite friendly and professional. He explained the work that was to be done and asked if I had any questions. I didn't and went upstairs to let him work. Later my wife arrived home and he answered all her questions and when asked place the faucet in a particular location, he gladly installed it to without hesitation.

Anthony needed to stop by a local hardware store for supplies and he apologized for the inconvenience. Once he returned, again Anthony apologized for the delay (truly a professional). Ge completed the job, explained the functions. Rayne was kind enough to provide several bags of salt, and Anthony gave us a breakdown of the benefits of using a fine grained salt(easier dissolved) instead of a pellet salt.

To boot, Anthony said that if we have any issues with the system to call them first before a plumber. He said " we can come out to diagnose the problem first". Doing so would save us money in the event the problem is covered by the warranty.

And with that Anthony was gone. Thanks Dan and Anthony for the dedication. I highly recommend them.

We moved into a house in Los Gatos recently. We love the house and the area, but the water is very hard. I contacted a f...
06/10/2026

We moved into a house in Los Gatos recently. We love the house and the area, but the water is very hard. I contacted a few different suppliers for a hard water solution and only Rayne Water Conditioning of San Jose was able to present a final solution that met my needs: whole-house carbon filter, salt-based water softener without a drain (usually required) using portable exchange equipment, UV light filter, and under-sink osmosis drinking water filter.

Don, my sales expert understood my needs perfectly.

Installation was done well.

I am already working with Don again to install Rayne products for our old house before renting this property. I choose Rayne because of my recent experience with their great service, but also because they have a reasonable support service for long term filter replacement.

I am absolutely disgusted by the audacity of these local scammers. I paid a plumber three thousand dollars to fix my wat...
06/10/2026

I am absolutely disgusted by the audacity of these local scammers. I paid a plumber three thousand dollars to fix my water pressure and the absolute idiot shows up and installs these two giant black plastic tubes in my garage instead. He claimed it is a high-end water filtration system but my water tastes exactly the same and now I can't even park my golf cart properly. I demanded he rip this garbage out and refund my money immediately but the stupid coward hung up on me. These contractors think they can prey on homeowners and get away with it but I am already calling the city inspectors to get his license revoked.

I need legal advice because I am literally shaking with anger right now. This local plumbing company just charged my eld...
06/10/2026

I need legal advice because I am literally shaking with anger right now. This local plumbing company just charged my elderly mother five grand for this hot water system and they literally left her crawlspace looking like a plastic maze. They didn't even bother finishing the walls and just slapped up this cheap plastic sheeting to hide their terrible workmanship. When I called the office to complain the manager called me crazy and told me that is just how modern basement plumbing looks. This is pure exploitation of senior citizens and I am already filing a police report for fraud because there is absolutely no way this stupid mess is up to industry standard. Am I overreacting??

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San Jose, CA
95123

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