12/17/2025
The holiday season brings more communication — and more chances for misunderstandings. BIFF: Brief, Informative, Friendly, and Firm is one of the most effective tools for keeping written communication calm, clear, and respectful, especially when emotions run high.
There’s still time to grab BIFF and our other conflict communication books as holiday gifts. Many are available as e-books, making them perfect for last-minute giving. Be sure to check out our newest release, SLIC Solutions for Conflict, available on Amazon and through Unhooked Media.
📘 Learn more: https://www.unhookedmedia.com/stock/p/biff