02/05/2026
UPDATE:
Mom just got a message from Chewy that our package will be delivered today. PetSmart sent a message that said the same thing (ordered yesterday). Now we wait ...
Mom is upset today. We have always ordered from Chewy over the years, and they have always been great. We have waited patiently for our order that has been "in transit" from a facility 2 hours away since January 28. Because of the ice storm, that order has not arrived, which is completely understandable. The problem is, the tracking has not been updated, and we were told it would be Monday before our package arrives, even though the tracking still says "in transit" from that same facility. Everything else seems to be open. We have been getting packages from USPS and UPS all week. We have had many issues with Fed Ex in the past, with packages arriving damaged, drenched when it was not even raining, placed in the road, among some issues. One package (an expensive musical instrument) was lost, but we were never told. It was later found in a warehouse, covered in motor oil. Cat Dad even ordered stuff for work that was shipped Fed Ex back in early December that never arrived. The weather was not an issue then (it was in the 60's here in December). Now Mom will have to drive an hour away to get food for us for now. The nice Chewy people have always been good to us, and at one point shipped our packages using USPS because our packages were always arriving damaged. Now they don't do that, so we will have to find another company to purchase from if we want our orders to arrive undamaged and on time. That makes us all sad. We love our Chewy boxes! We still love Chewy, but Mom is just frustrated with getting things late and damaged. PetSmart has a similar online program with great rewards. We are going to check that out. Wish us luck! Stay warm everypawdy! 🐾