The Beryl Institute

Home
United States
Southlake, TX
The Beryl Institute

The Beryl Institute is the global community of practice committed to elevating the human experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. As a community, we commit to:
-Elevating the importance of experience across all care settings
-Generating, collecting and sharing ideas and proven practices
-Engaging a broad range of voices and views
-Putting patients, families and car

e partners first
-Recognizing the value of the entire healthcare team
-Reinforcing experience encompasses quality, safety, service, cost, and outcomes

10/09/2025

The latest PX Data Briefs are here, highlighting key insights from the new white paper, Defining and Advancing AI in Healthcare Experience, released October 9, 2025. These briefs showcase data in a clear, visual format to maximize impact and understanding. Designed for easy sharing, they can be seamlessly included in presentations and discussions to spark engagement and awareness. The newest set of images is now available for complimentary download.

10/03/2025

Tyler Gegen joins Jason Wolf to share his journey into patient experience leadership—shaped by deep curiosity, human connection, and a commitment to better care. A conversation about values, vision, and the future of healthcare.

Listen to the podcast: https://ow.ly/zaWS50X6ouN

10/02/2025

🌍 Join us this October for PX Regional Roundtables—peer-to-peer gatherings designed to spark meaningful conversations, share practical strategies, and strengthen connections among healthcare professionals.

📅 Upcoming Events:
October 22, 2025 – Middle East/North Africa (Virtual)
October 29, 2025 – Chicago, Illinois (Hosted by Northwestern Medicine)

Don’t miss the chance to engage with colleagues and strengthen the PX movement.
🔗 https://ow.ly/271M50X5KWp

09/30/2025

Clean spaces support healing. Hear from Jennifer Erick of Sodexo on how collaboration and clear communication help teams create safer environments for patients.

👉 Watch the Learning Bite now. https://ow.ly/ULmF50X4A4K

09/26/2025

Patient Experience leaders play a critical role in today’s evolving healthcare landscape. But how do you make the case for PX at the leadership table?

The second blog in our 3-part series from the Essential Hospitals workgroup of the Community Council explores ROI, strategy, and the power of storytelling.

Read more here: https://ow.ly/eIZu50X2Un3

09/23/2025

It’s the final week to apply.
Applications for The Beryl Institute’s Patient Experience Grant & Scholar Programs close Friday, September 26.
These programs support research that drives meaningful change in the patient and human experience.
Open to members of The Beryl Institute
Grants available to professionals, patients, families, researchers, and faculty
Scholar Program available to doctoral students
Apply here: http://bit.ly/46QxVDY

09/19/2025

We’re excited to announce Pocketalk as our newest Supporting Partner!
Pocketalk provides secure, real-time translation in 90+ languages, helping break down barriers in healthcare, education, public safety, and more. Their innovative solutions ensure that every voice can be heard and understood.
Discover more: https://ow.ly/k4Hj50WZEvW

09/17/2025

Are you preparing for the Certified Patient Experience Professional (CPXP) exam?
Our CPXP Prep Course provides a comprehensive review of patient experience knowledge to help you succeed. You’ll gain access to on-demand recordings, connect with peers through discussion groups, and join live strategy sessions with recent CPXP recipients.
Enroll today and take the next step in your career → https://ow.ly/pRUM50WYjTg

09/16/2025

New Podcast Episode!
The Impact of the ED Service Ambassador Program
Amy Kwiatkowski talks with Liddy Deacon of Sutter Health about their Emergency Department Service Ambassador Program. Discover how ambassadors help patients and staff, create connections, and improve experiences across the ED.
🎧 Tune in here: https://ow.ly/ImOY50WXI5V…

09/15/2025

Ready to move forward in your patient and human experience journey?
Become a Fellow in Human Experience (FHX).
Grounded in the Certificate of Patient Experience Leadership, the Fellowship gives you the chance to design and lead a capstone project, receive coaching, and join a community of leaders shaping the future of healthcare.
Apply today: https://ow.ly/SnAe50WXav6…

09/12/2025

This week, we celebrate 15 years of The Beryl Institute! 🎉
From a conversation to a global movement, together we’ve worked to transform the human experience in healthcare - grounded in compassion, connection, and inclusion.
We honor our community - members, partners, and supporters - for leading with passion and commitment. Your stories continue to fuel this journey.
Explore 15 years of insights in our Resource Library and share your reflections using . Don’t forget to tag The Beryl Institute so we can celebrate with you!

09/11/2025

The Beryl Institute is excited to continue growing meaningful conversations across the MENA region! While we won’t be there in person this year, we’re bringing the community together virtually.
PX Roundtable: Middle East/North Africa
🕖 Wednesday, October 22 | 7:00–8:30pm AST
Join us to connect, share insights, and shape the future of the healthcare experience together. Registration is free – save your spot today! https://ow.ly/gYvM50WVtK8

Address

285 Grand Avenue
Southlake, TX
76092

Telephone

(866) 488-2379

Website

http://www.theberylinstitute.org/

Alerts

Be the first to know and let us send you an email when The Beryl Institute posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Want your business to be the top-listed Media Company in Southlake?