The Beryl Institute

The Beryl Institute The Beryl Institute is the global community of practice committed to elevating the human experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. As a community, we commit to:
-Elevating the importance of experience across all care settings
-Generating, collecting and sharing ideas and proven practices
-Engaging a broad range of voices and views
-Putting patients, families and car

e partners first
-Recognizing the value of the entire healthcare team
-Reinforcing experience encompasses quality, safety, service, cost, and outcomes

69% of Americans say they experienced challenges getting the care they needed in the last 12 months. PX Pulse reveals th...
01/14/2026

69% of Americans say they experienced challenges getting the care they needed in the last 12 months. PX Pulse reveals that even as experience ratings improve, access barriers such as cost and long wait times remain significant concerns.
Read the full report: https://ow.ly/FBaF50XWZRM

01/13/2026

Healthcare excellence does not happen in silos.
In Chapter 7 of Return on Human Experience, Stacy Palmer highlights how focusing on every touchpoint across the care journey leads to smoother transitions, stronger relationships, and more consistent experiences.
Order the book: https://ow.ly/eTQ650XWiFf

Last few weeks for early bird pricing. ELEVATE PX brings the patient experience community to Dallas for learning, Experi...
01/09/2026

Last few weeks for early bird pricing. ELEVATE PX brings the patient experience community to Dallas for learning, Experience Leaders Circle discussions, and the PX Party. Register by February 4 to lock in the discounted rate.
Register now: https://ow.ly/tsxi50XUnM2

Please join us in welcoming C.A.R.E. Programming as a new supporting partner.C.A.R.E. Programming is designed to calm pa...
01/08/2026

Please join us in welcoming C.A.R.E. Programming as a new supporting partner.
C.A.R.E. Programming is designed to calm patients, reduce stress, and support healing by combining peaceful nature imagery with soothing music. Built on evidence-based production standards and backed by more than 30 years of experience, C.A.R.E. helps create more restful, supportive care environments across clinical settings.
From The C.A.R.E. Channel and Guided Imagery to virtual reality experiences and streaming options, C.A.R.E. offers flexible solutions that improve sleep, reduce environmental noise, and promote comfort for patients, families, and staff throughout the facility.
We look forward to partnering with C.A.R.E. Programming to support calmer, more healing healthcare experiences.
Learn more: https://ow.ly/PKbs50XTIil

01/07/2026

Hear from Dr. Sofie Morgan, one of the authors of From Myths to Truths: Reframing Physician Perceptions of Patient Experience.
Misconceptions about PX can limit engagement and impact. This paper reframes those myths and provides insight to support physician-led improvement that benefits patients and care teams.
Read the paper: https://ow.ly/OymH50XT6VV
The Eloquent Doc

This is the final week to submit a nomination.The Beryl Institute Awards recognize exemplary work in patient experience ...
01/05/2026

This is the final week to submit a nomination.
The Beryl Institute Awards recognize exemplary work in patient experience and honor those who have dedicated their careers to elevating the human experience in healthcare. Award recipients are announced annually at ELEVATE PX.
Nominations close Friday, January 9, 2026.
Do not miss the opportunity to recognize someone deserving.
https://ow.ly/ryYt50XSbSC

Wishing you a happy holiday season. Our offices will be closed starting December 24 and reopen January 5. See you in the...
12/23/2025

Wishing you a happy holiday season. Our offices will be closed starting December 24 and reopen January 5. See you in the new year!

There is still time to recognize the incredible individuals and teams elevating patient experience across healthcare.Awa...
12/22/2025

There is still time to recognize the incredible individuals and teams elevating patient experience across healthcare.
Award recipients are celebrated each year at ELEVATE PX, bringing global recognition to those advancing the human experience in care.
Nominations are open through Friday, January 9, 2026
Learn more and nominate today: https://ow.ly/4PVF50XNezQ

Looking for experience conversations that go beyond theory?The Experience Leaders Circle Series at ELEVATE PX brings tog...
12/18/2025

Looking for experience conversations that go beyond theory?
The Experience Leaders Circle Series at ELEVATE PX brings together senior healthcare experience leaders for focused, high-value sessions on what truly drives experience, trust, and performance.
XLC sessions can be added during online registration.
Learn more: https://ow.ly/lHu750XLKh2

Please join us in welcoming West-Com Nurse Call Systems as a new supporting partner.West-Com simplifies care delivery an...
12/18/2025

Please join us in welcoming West-Com Nurse Call Systems as a new supporting partner.
West-Com simplifies care delivery and elevates the patient experience by strengthening communication across every level of care. Their Patient Experience Platform brings together nurse call, mobile communication, workflow automation, patient engagement, and analytics into one seamless system that helps care teams respond faster, work more effectively, and build trust with patients.
From Connect Nurse Call and Digital Patient CareBoards to MobileCare and Analytics, West-Com equips healthcare organizations with tools that reduce communication gaps, streamline workflows, and support safer, more responsive care environments.
Learn more: https://ow.ly/VH8750XLK1c

Join us at ELEVATE PX for our Pecha Kucha session, sponsored by NRC.This fast-paced experience brings together Jennifer ...
12/16/2025

Join us at ELEVATE PX for our Pecha Kucha session, sponsored by NRC.
This fast-paced experience brings together Jennifer Baron, Sharif Abdelhamid, Katelyn Moser, Tony Serge, Erin Shipley, Vita Steina, and La Shawna Williams to share patient experience insights in a 20 slides, 20 seconds format.
Register today and be part of the global patient experience conversation.
https://ow.ly/XEM250XKyTt

Please join us in welcoming Relias as a new supporting partner.Relias helps healthcare organizations better understand a...
12/15/2025

Please join us in welcoming Relias as a new supporting partner.
Relias helps healthcare organizations better understand and improve the experiences of patients, families, and staff through Relias XM, an experience management solution built specifically for healthcare. By combining real-time feedback, automated surveys, and actionable analytics, teams can identify what matters most and drive meaningful improvements across the care journey.
From patient and employee experience to reputation management, Relias supports data-driven decisions that strengthen relationships and improve outcomes. We look forward to working together to advance experience across healthcare.
Learn more: https://ow.ly/oZUx50XJL82

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