12/19/2025
Congrats to the 2025 Marina of the Year - Customer Service Category award winner, Newport Harbor Association!
As a marina that offers only storage without added service, fuel, rentals or other amenities, Newport Harbor Association in Cleveland, Ohio, separates itself from other marinas by providing customer service that extends well beyond common courtesy and concierge. Anything a harbor member wants, the staff provides, from golf cart rides around the facility to delivering groceries to dock platform installation. The goal is to make boating as easy and pleasant as possible for every customer, leading to 100% occupancy and the Marina of the Year Customer Service award. Located in a small village and guided by a Board of Directors, the marina is closely scrutinized and must follow a host of rules and regulations that limit growth and profit centers, but despite these obstacles, the marina’s reputation for top-level service keeps slips full and customers happy.