09/25/2026
Brian McCauley, Founder of The Sales Guy and Director of Sales Training at Cornerstone Building Brands, shares a simple lesson for home improvement sales teams: the right words build trust.
Brian highlights three phrases that can quietly weaken a customer conversation: “no problem,” “to be honest,” and “just.” These words may seem harmless, but they can minimize a homeowner’s concerns, create doubt, or reduce the value of a professional consultation.
Instead, sales teams can use clear, respectful language that shows confidence and care. Say, “You’re welcome. I know this is important to you,” instead of “No problem.” Explain recommendations based on the homeowner’s goals. And never say you are “just” measuring, tell the customer you are there to assess the project, answer questions, and provide the right options.
Small changes in language can lead to stronger trust, better conversations, more sales, and more referrals.
Read the full press release: https://power100.io/the-words-that-win-trust-three-phrases-home-improvement-sales-teams-should-avoid-to-close-more-deals-and-earn-more-referrals/
Cornerstone Building Brands
Power Up 🚀🚀