09/21/2026
Your engagement survey says you need to communicate more. So you send more newsletters.
Kim Bohr has a word for that: not trust-building.
Most engagement surveys tell you where things stand but not why. They point to symptoms, not the underlying trust dynamics. And when organizations respond to a trust problem with a communication tactic, they're treating a fracture with a band-aid.
The Trust Performance Index works differently. It measures specific behavioral dimensions: strategic clarity, psychological safety, relational continuity, technology trust, and fairness in change. And it surfaces the exact actions, by real managers, in real moments, that are building or destroying trust day by day.
"Engagement surveys tend to come back and say we need more newsletters. That is not a trust-building activity."
Kim Bohr, episode 343: Can Trust Be Measured?
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