QScend Technologies

09/09/2021

05/26/2021

Watch this excellent presentation ON DEMAND NOW. The secret 2 better relationships b/t & is the system. learn how you can gain a customer service edge as we talk with http://ow.ly/PbVb50ERgKm

05/20/2021

East Hartford, CT, is on the verge of recouping hundreds of thousands of dollars from FEMA for Tropical Storm Isaias relief -- thanks largely to how it used to document its cleanup. Read more > ow.ly/cJA650ERgug

08/25/2020

FREE WEBINAR: Tim Weidemann, director of Innovation, & Jeff Kalpakis, deputy director of Innovation, discuss the COVID-19 challenges Ulster County faced, how they got a CRM solution up & running so quickly, and how they plan to expand services to their community in the future. REGISTER NOW: https://bit.ly/2E3wvLQ

08/25/2020

Ulster County;s Tim Weidemann, director of Innovation, and Jeff Kalpakis, deputy director of Innovation, will discuss how the county implemented its CRM system in just three weeks to address an influx of COVID-19 calls. FREE. Sign up today. https://bit.ly/2E3wvLQ

08/18/2020

COVID-19 forced a lot of quick thinking and fast action on the part of local and county governments everywhere. In our special free webinar presentation Aug. 27, Ulster County will tell us how it implemented a CRM solution in just three weeks to address its influx of COVID calls. Don't miss this! Register today: https://bit.ly/2E3wvLQ

08/05/2020

Bet you didn't know that we had a podcast? QAlert Insider is available on Spotify, and other channels. Our latest episode features former government innovation officer and author of Sustainovation, Nick Kittle. He talks with our Ryan Apruzzese here: https://anchor.fm/qalert-insider/episodes/Author-and-CEO-Nick-Kittle-on-Sustainovation-and-Change-Management-eg7jo4/a-a2k0hha

08/04/2020

The third issue QAlert Insider magazine includes s story about the new QScend MyGov Center for your data sharing, openness, and transparency initiative. Read about it today.

08/04/2020

Check out qalertinsider.com to learn about how you can use your CARES funds to launch your citizen service request management initiative.

08/04/2020

In the third issue of QAlert Insider we heard from former government innovation and Sustainovation author Nick Kittle about how to deal with change in the workplace during the implementation og any new project.

05/28/2019

05/21/2019

Wow! Congratulations to the Town of North Hempstead's
311 Call Center for answering their 2,000,000th call!

The Town of North Hempstead’s 311 Call Center, established back in 2005, reached a milestone this week as the two millionth caller dialed the information line. The 311 service representatives are the first point of contact for anyone trying to reach various departments within the town. Call takers...

01/15/2019

The "My East Hartford" app is now live! Mayor Marcia Leclerc recognizes their new app as “an amazing tool” to connect residents to the Town of East Hartford, CT!

EAST HARTFORD — A new smartphone app that allows residents to report concerns or problems around town, or stay up-to-date with local happenings, is now up and running, town officials

12/18/2018

Congrats to Revere, MA on 1 year of service with Revere 311! Mayor Brian Arrigo says: “We’re using Revere 311 to learn about and respond to our residents’ needs and operate the city more efficiently.” Awesome!

REVERE — In its first year, the Revere 311 constituent services program has led to the repair of more than 600 potholes, almost 400 signs, and the clearing of 90 catch basins. Revere 311 has answered more than 27,000 calls and worked with city departments to respond to nearly 7,000 requests for se...

12/04/2018

"That’s one of the things I’m most proud of with this program. We didn’t fast track it, throw it out there, and say here it is."

Washoe County, NV speaks on launching Washoe 311 with QAlert in the NACo Solutions Spotlight!

Home Customers Slowly, but Surely, Washoe 311 Initiative Grows Slowly, but Surely, Washoe 311 Initiative Grows Ed Dzitko Nov 30, 2018 0 Comments Loading Likes... In the Call 311: Connecting Citizen to Local Government report, produced by the International City/County Management Association (ICMA), o...

10/12/2018

Spokane Valley, WA is proud to provide real-time reporting options to their citizens with the SVExpress App! “We want to partner with our residents to keep our city safe and clean," says City Manager Mark Calhoun

08/17/2018

Beverly, MA has officially expanded their citizen services with the MyBeverly App and Citizen Portal! Mayor Mike Cahill says, “I am excited to launch MyBeverly and provide residents with an additional way to communicate with City Hall.” We're excited too!

MyBeverly will allow community members to alert city departments about non-emergency problems ranging from broken street lights to graffiti, potholes, and missed trash pickup.