05/10/2025
📢 OPEN LETTER TO CAPITEC 📢
Dear Capitec,
At this point, South Africans can set their watches by your “technical issues.” ⏰
15th? Down.
20th? Down.
25th, 26th, 28th, month-end? Guaranteed outage.
Like clockwork, your app collapses on the very days we need it most, paydays. How does one of the biggest banks in South Africa still “struggle” with the same problem month after month, year after year?
This is not coincidence. This is a pattern. And patterns don’t lie.
⚠️ A bank that can afford skyscraper branches, nationwide billboards, and shiny ad campaigns cannot continue to pretend it can’t afford competent developers.
⚠️ A bank that claims to serve the people cannot keep failing the people at the exact moment they need their money most.
⚠️ A bank that stays silent while millions of South Africans are locked out of their own salaries is not experiencing “glitches” it’s exposing its priorities.
Let’s be clear: this is no longer an inconvenience. This is people’s . People’s . People’s .
When the app is down, lives are delayed. Families are left stranded. And you owe every single customer an explanation.
, you built your reputation on “simplicity.” But now, your has become our .
We don’t need excuses. We don’t need another copy-paste apology. We need accountability, transparency, and solutions. Because if you can’t keep an app alive on payday, what are you really offering South Africans?
This is not just about an app. This is about .
And once that’s broken, no update can fix it.
Sincerely,
Every frustrated customer who’s had enough.