
10/04/2025
Internship Opportunity!
Conversational Marketing
Job Summary: Join our team and attend to comments and messages across various platforms such as Facebook, Instagram, LinkedIn, and WhatsApp using our proprietary omnichannel inbox software.
Summary of Essential Job Functions:
Comment Moderation:
Manage comments and mentions across various platforms, including hiding/deleting inappropriate comments, banning/blocking users, and responding to messages.
Collect key data for lead submission where applicable, including Name, Contact Number, and Email.
Conduct basic lead qualification as per training.
Integrate leads through the designated method.
Message/Chat Management:
Attend to inbound messages across various platforms.
Establish the reason for contact and action the message accordingly: qualify and integrate the contact as a lead, transfer to the correct department, or provide the necessary information.
Collect key data for lead submission where applicable, including Name, Contact Number, and Email.
Conduct basic lead qualification as per training.
Integrate leads through the designated method.
Minimum Requirements:
Previous sales or customer support experience is essential.
Strong written communication skills with a friendly and engaging tone.
Basic knowledge of social media platforms and online messaging tools.
Tertiary qualification preferred.