20/06/2026
DA Audit Finds 56% of SAPS Police Stations Do Not Answer Their Phones
South Africa - A nationwide audit conducted by the Democratic Alliance has revealed alarming shortcomings within the South African Police Service, with 56% of police stations across South Africa failing to answer their phones.
The findings were released by Ian Cameron, Member of Parliament and DA Deputy Spokesperson on Police, on 18 June 2026.
According to the DA, a nationwide calling audit was conducted using officially listed contact numbers for 1,025 SAPS police stations across all nine provinces. The results showed that 571 stations did not answer their phones, while only 454 stations answered one or both listed numbers.
This means that more than half of South Africa’s police stations could not be reached by telephone, raising serious concerns about accessibility, public safety, and emergency response.
Among the provinces, Limpopo recorded the worst reachability rate, with 78 out of 87 stations failing to answer. Free State recorded the second-lowest response rate. The audit also highlighted that several high-crime priority stations across the country were among those unreachable.
The DA said these findings mirror concerns raised during its oversight visit to the 10111 Emergency Communication Centre, where officials reportedly highlighted major operational challenges, including:
● Staff shortages
● Communication breakdowns
● Outdated technology
● Difficulty contacting police stations directly
These issues point to deeper structural problems within SAPS’ communication and emergency response systems.
Ian Cameron said a police service that cannot be consistently reached by the public cannot effectively carry out its constitutional mandate to protect communities and respond to crime.
The DA has confirmed that it will submit the findings to the Minister of Police and the National Commissioner of SAPS, while calling for urgent corrective measures to improve public access to police stations.
For millions of South Africans, a phone call to the police is often the first and most critical step in reporting emergencies such as violent crime, domestic abuse, theft, or assault. Failure to answer these calls could delay intervention, weaken public trust, and place lives at risk.
The findings have reignited concerns about service delivery, police accountability, and whether SAPS is adequately equipped to serve communities during times of crisis.
Victims of crime deserve help when they call.