Creative Coffee Break

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🤔 Good idea, or CX distraction? (Round 8)Autonomy is powerful ... but only when recovery is effortless.Great CX doesn’t ...
30/04/2026

🤔 Good idea, or CX distraction? (Round 8)

Autonomy is powerful ... but only when recovery is effortless.

Great CX doesn’t remove guidance.
It makes it feel optional, but always available.



👉 More information about the CX Fundamentals toolkit in my bio links.

16/04/2026

If AI can increasingly do the thinking for us…
what kind of thinking do we still need to practice?

That question led me to Algo Deck, a small but surprisingly thoughtful card deck that helps make sense of technical concepts using visuals and plain language.





12/03/2026

Better questions → better strategy.

We talk a lot about platforms.
But most teams spend more time optimising features than designing systems where value is actually shared.

In my latest video, Platform Strategy Starts with Better Questions, I review the Platform Thinking Card Set and zoom in on the Framing stage, where platform decisions become hard to undo.

05/02/2026

Most ideas don’t fail because they’re bad.
They fail because they don’t survive judgement, constraints, and funding logic.

That’s the question behind my latest video review of BossUp! by Chemistry.

It’s not a creativity game. It’s a simulation of how ideas actually gain traction, get funded, or quietly disappear at work.

If you work with ideas, strategy, or decision-making, this one might hit close to home.

14/12/2025

Impromptu chess vibes in Kommetjie. A taste of some pure wholesome South African vibes 🇿🇦👌

06/11/2025

If your last presentation felt like a bit of a snoozefest… this might help. I tested The Leadership Story Deck by David Hutchens fewer slides, more stories, and a structure that actually sticks.

21/08/2025

Some fixes just make you feel productive. Others create meaningful change customers can actually feel (and get you closer to your strategic objectives).

That’s the gap I’ve been exploring with Part 2 of the CX Fundamentals Toolkit — the CX Challenge Cards. They’re 100 prompts designed to help teams move from principles and good intentions to specific, actionable challenges that are worth solving.

10/07/2025

In this video, I introduce the CX Enabler Card Deck -- a simple tool I co-created to help teams align on what really matters in customer experience.

04/06/2025

Spotted in Disruption by Jean-Marie Dru: a curious nod to an old-school creativity tool. The Creative Whack Pack by Roger von Oech—part card deck, part mindset shift. I found a copy and put it to the test. Does it still hold up in the age of digital prompts and Miro boards?

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