03/10/2025
Report spaza shops charging you extra when using your credit or debit cards.
Log a complaint with PASA 012 065 1950 or +27 10 140 7100
SOUTH AFRICAN NO SURCHARGE RULE
It explicitly states that merchants cannot add a surcharge when a consumer pays with card, INCLUDING cash withdrawals.
If you encounter a shop charging an extra fee for cash withdrawals, you should report this to the South African Consumer Goods Council (CGN), as it is considered an illegal practice in South Africa.
Please Refuse to pay the extra charge and tell the shop owner it is illegal, if he refuses to comply, you can report them to the South African Reserve bank Consumer hotline or the Consumer Goods Council for further investigations
How to report:
Contact the CGN directly:
You can reach them via phone or email, providing details like the shop name, location, date of incident, amount charged, and any other relevant information.
CGN - 011 777 3300
South African reserve Bank - 012 313 3911 or 086 112 7272
File a complaint online:
Check if the CGN has an online complaint form on their website for easier reporting.
Contact your bank:
Inform your bank about the issue, as they may be able to assist with further investigation and potentially take action against the merchant.
Report all the spaza shops to PASA 012 065 1950, you could also report it to the National consumerโs commission 012 065 1940 if theyโre charging you a fee for using your debit or credit cards.
Whether itโs for electricity , or your Normal day to day essentials.
Make sure you have the address and the shops name, send the picture of the shop to
[email protected]
