17/06/2026
π We're Hiring: Service Desk Coordinator | Sandton, Gauteng
ClickIT C.C. is a fast-paced IT managed services provider based in Sandton.
We're looking for an experienced, organised, and client-focused Service Desk Coordinator to join our team.
This is a dual-function role - you'll be the operational backbone of our service desk, coordinating our technical team while serving as the primary point of contact for our clients.
What you'll be doing:
πΉ Managing and dispatching tickets through our CRM (Autotask) from logging through to resolution
πΉ Coordinating and prioritising our technical team's workload based on SLAs and urgency
πΉ Keeping clients informed throughout the full ticket lifecycle
πΉ Providing basic 1st tier remote support where required
πΉ Monitoring ticket queues, overdue calls, and escalations proactively
πΉ Ensuring accurate data capture across all client, contract, and technician records
πΉ Managing SLA compliance and escalating breaches timeously
What we're looking for:
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Minimum 5 years' experience in an IT Service Desk or Call Centre environment
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Proven ability to coordinate or manage technical staff
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Strong working knowledge of Autotask or a similar IT CRM (advantageous)
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Excellent communication skills - written and verbal
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High attention to detail and ability to multitask under pressure
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Proficient in MS Office (Outlook, Word, Excel)
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ITIL Foundation certification (advantageous)
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Grade 12 minimum; NQF Level 5 qualification in a related field advantageous
The role:
π Sandton, Gauteng
β° Full-time | Office-based
πΌ Market-related salary
If you thrive in a high-tempo environment, take ownership of your work, and understand that in IT support if it's not in the ticket, it doesn't exist we want to hear from you.
π§ Send your CV to: [email protected]
π Subject line: Service Desk Coordinator Application
Only shortlisted candidates will be contacted.