MAP Water

MAP Water Leaders in Water Provision

MAP LM as a Water Services Authority (WSA) has established Maluti-a-Phofung Water (MaP Water) on the 01st November 2005 as a Water Services Provider (WSP) to address water and sanitation provision issues within its jurisdiction. Since this entity was established Maluti-a-Phofung Water has achieved the following outstanding performance:

• Obtaining two blue drops in 2009 and 2011.
• Received an aw

ard from DWA for achieving on National level best data credibility.
• In 2010 MaP Water received an award for the best performing Municipality in the Free State.
• MaP LM being rated as the best performers in the Free State on green drop certification even with budget shortfalls.
• The entity performing excellent according to the service level agreement between MaP Water and MaP Municipality.
• Improved maintenance of assets and water system.
• The expertise of internal staff that were utilized to advice, assist and identify IDP projects within the municipality for the implementation for high quality water treatment and water systems improve the service delivery to the community.
• We have remained a NOSA 5 star safety rating within the boundaries of QwaQwa and we are in process to be audited for a NOSA grading for the entire area of jurisdiction.
• The entity has achieved unqualified audit opinion during the financial year 2012/2013 moving from disclaimer to unqualified with the efforts made by the whole team from entry level to top managers, their efforts lead to unqualified opinion.
• Effective water quality monitoring even with limited resources.
• Attending to more than 80% of customer queries within the customer charter time frames (According to the customer charter, MAP Water must respond to consumers’ queries within 48 hours).
• Having committed employees that are willing to put the entity first by working overtime.
• Retaining most of its skilled staff.
• Optimizing the operation of assets for effective service provision.
• Improving troubleshooting capabilities especially in areas affected by power failures and delayed project implementation.
• Minimizing the amount of vandalism to the assets under MAP Water’s jurisdiction with the limited security personnel.
• Set high targets to achieve and improve on its planning capabilities even with limited resources. MaP Water relates to the community with the following:

• Map water conduct water awareness campaign to Schools, industries, communities and Projects conducted by the Municipality (EPWP and CWP).
• We also conduct roadshows to all wards around Maluti-a-Phofung. We also notify the community of the water interruptions through following mode of communication:

• Local radio station (Qwaqwa Radio).
• National Radio Stations (Ofm and Lesedi fm).
• We also distribute information pamphlets in the affected areas.
• Loudhailer it’s also utilized to convey the message. The community benefit from MaP Water’s programs in the following:

• Awareness Campaigns - Educate the community about water conservation.
• Monthly Road Shows – The community is afforded a platform to interact/lodge their queries/complaining on the challenges regarding issues of water and sanitation). Future programs of the entity

• Transfer process management to ensure accessibility.
• Financial Sustainability.
• Operations management.
• Customer Relationship Management.
• Revenue Management.
• Human Resource, skills transfer, BEE and LED. Opportunities available within the institution:

• Employment.
• Training to FET Colleges with N6 Certificate.
• Internships to graduates.
• Further study assistance to employees.
• Transformation of the company.
• Contribution to local emerging entrepreneurs.
• Education on Saving water and preserving water sources.
• Training of unemployed youth in collaboration with funding stakeholders on water care.
• Provide school going learners experience on the workings of company for future career decision making and importance of water in their lives. Social Responsibility Programs:

• To coordinate the followings activities with all stakeholders within Maluti-a-Phofung jurisdiction: gender issues & disability programmes.
• Supply the stakeholders with branded bottled water when required and promotional material.

13/10/2025

To : Media
Date : 13 October 2025
Re : NOTICE OF TEMPORARY WATER INTERRUPTION – SETSING AREA

Maluti-a-Phofung Water wishes to inform all stakeholders that a contractor has requested a temporary water shutdown to enable connection works currently taking place at Setsing.

As a result, water supply will be interrupted in the following areas:
Setsing, Municipality offices, Kenzitown, and other nearby government institutions.

Resolution:
Water supply has been temporarily closed to allow the contractor to safely complete the work. Supply will be restored as soon as the connections are completed and it is safe to do so.

Residents and institutions are advised to use water sparingly during this period.

For updates and further information, contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 328 8464 and/or 072 323 9407.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We remain committed to supplying water that meets the required standard, and every effort will be made to restore supply without delay. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

29/09/2025

To : Media
Date : 29 September 2025
Re : NOTICE ON POWER FAILURE AT STERKFONTEIN WATER TREATMENT PLANT

Maluti-a-Phofung Water wishes to inform all stakeholders that the Sterkfontein Water Treatment Plant has been without power since 28 September 2025 at 16:08.

The matter was immediately reported to the relevant department. Eskom has confirmed that the fault is not on their side and advised that the Municipality should investigate further to determine if the fault is within its system.

Since the plant was not operating throughout the night until now, all high-lying areas are already affected. If the power failure continues, almost all consumers supplied by Sterkfontein will experience interruptions.

The affected Areas:
Greater Tshiame, Bluegum-Bosch, Snake-Park, Tlholong & Kestell.

Resolution:
We sincerely apologise for the late communication on this matter. We take full responsibility and commit to providing timeous updates going forward, in line with our customer charter. Updates will be issued as soon as power is restored.

For updates and further information, contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 323 9674/ 072 3628045.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We remain committed to supplying water that meets the required standard, and every effort will be made to restore supply without delay. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

22/09/2025

To : Media
Date : 22 September 2025
Re : NOTICE ON POWER INTERRUPTIONS AT WILGE WATER TREATMENT PLANT

Maluti-a-Phofung Water wishes to inform all stakeholders that the Wilge Water Treatment Plant has been operating well; however, intermittent power interruptions have been experienced.

The following areas are already affected:
Harrismith Town, Bersig, Wilgepark, Kings Hill, Skomplaas, Bergview Complex, Lotusville and Intabazwe.

The on-and-off power supply is likely linked to the severe weather conditions and thunderstorms in the area, which, although not as intense as previous occurrences, may have contributed to the instability.

Resolution:
Operations are being closely monitored to minimize the impact of these power fluctuations, and every effort is being made to maintain consistent water supply.

For updates and further information, contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045/ 072 323 9674.

📲 Stay updated:
• Follow us on Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We remain dedicated to delivering reliable and quality water services, and every effort is being made to restore supply as quickly as possible. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

17/09/2025

Address

Private Bag X874
Witsieshoek
9870

Telephone

+27 58 718 1100

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