11/18/2025
Dear William Raveis Family,
We are traveling around Florida, introducing Elite Concierge Services (ECS) this month. My Road Show kicked off in North Palm Beach and Boca Raton, and we had a big regional gathering at the Naples Botanical Garden. It was a tremendous turnout, with nearly 120+ agents, managers, and marketing support staff attending from across Southwest Florida. Excitement is in the air for a busy selling season ahead!
At William Raveis, everybody is rowing in the same direction with ECS. In our Northern Region, Christa Ross (SVP, Lead Coach) and Cristy Dow (Director of Training), just wrapped up their six-month Career Development series. Those agents using ECS as part of their Unique Value Proposition are achieving measurable results. Likewise, Matt & Molly Lane (GM/SVPs-Southern Region), Carrie Lademan (RVP-Southwest FL), Nancy Cardone (RVP-South FL), and Owen Tyler (RVP-South Carolina/Georgia), along with our local Sales Managers, will be doubling down on ECS training, so be sure to participate in this critical initiative...stay tuned.
With every office and regional meeting so far, we've had some lively debates. For years, the industry has told agents what they're worth and how much to charge. Along with the NAR settlement and change to Buyer Broker regulations, we have a golden opportunity to challenge the agent mindset regarding your earned fees. Our unique luxury seam is unlike any Wall Street firm or franchise. William Raveis agents provide clients' unparalleled value with all services together for home, mortgage, insurance, utilities connections, and moving management.
Our Executive Team listens to your feedback! Agents requested a detailed list of Home Connection Providers for each town. Connecticut vendor names are available now, and in the coming weeks we'll have our remaining states. The comments from our recent agent mortgage survey favored $500 over a Tiffany gift. For closings after December 1, 2025, Diamond Customers for any commission level who use William Raveis Mortgage and William Raveis Insurance are eligible. New marketing collateral is available in Maxa.
Go Team!
With gratitude,
Bill